If you're experiencing issues with our site or app, most problems can be resolved with a few simple steps. Please follow the section that matches the device you're using.
On the web
1. Clear your cache and cookies. Browsers store data to help websites load faster, but if this information becomes outdated, it can cause error messages. Clearing it often resolves the issue. For instructions, see How to clear cache and cookies – wikiHow.
2. Update your browser. The most up-to-date browsers offer better security and let you enjoy our site to its full potential. For instructions, see 5 Ways to update your browser – wikiHow.
3. Try a different browser. Switching browsers can help you check whether the issue is browser-related. Popular options include Firefox, Chrome, Safari, and Microsoft Edge — just search for "download" along with the browser name.
4. Deactivate your VPN. A VPN service can sometimes interfere with the site. Try turning it off, waiting about 5 minutes, and then using the site again.
On the app
1. Log out and log back in. This refreshes your information, such as new members and messages.
2. Uninstall and reinstall the app. This ensures you're running the most up-to-date version.
3. Restart your device. Switch your mobile device off and back on — a quick reboot can often fix things.
4. Deactivate your VPN. As with the web, a VPN can sometimes cause issues. Turn it off, wait about 5 minutes, and try again.
Still having trouble?
If none of these steps resolve the problem, please contact our Support team and we'll be glad to help.