Quick answer: Most login failures come from using a different sign-in method than you registered with, or a stale login code.
- Sign in the same way you registered: email, Facebook, Apple, Gmail
- Check the website URL is correct
- Check your details for typos
- Look in Spam for your login code
- Update your browser, then clear cache and cookies
Still locked out? Contact Customer Support.
Having trouble logging in? If you’re getting an error, or something just isn’t working, don’t worry — we’re here to help.
Try these quick tips to get back into your account:
-
Check the website URL
Make sure you're on the correct site by double-checking the web address. -
Sign in the same way you registered
Make sure you're signing in using the same method you used when you created your account—whether that’s your email, Facebook, Apple, or Gmail. -
Check for typos
It’s possible there was a typo when you signed up. Look for a confirmation email in your inbox. Didn’t get one? Contact Customer Support. -
Enter the correct code
Didn’t receive your login code? Check your Spam or Junk folder. If it’s there, mark us as a trusted sender. Still no code? Reach out to Customer Support. -
Update your browser
Make sure you're using the latest version of your web browser. -
Clear your cache and cookies
This often fixes loading or login issues.
If you're still stuck, our Customer Support team is ready to help.