Got a question about Intro Messages? You're in the right place. Here are answers to the most common questions we hear.
Why can't I send an Intro Message anymore?
You've used all of your Intro Messages for the current 7-day period. Don't worry — you can still send regular Likes. Your allowance resets on a rolling 7-day basis.
If you're on a Basic (Free) plan, you'll be prompted to upgrade to Premium to get a higher allowance (20 Intro Messages per 7 days instead of 3).
Why can I see the Intro Message but the profile photo is blurred?
If you're on a Basic (Free) plan, Intro Messages are visible to you, but profile photos stay blurred. Upgrade to Premium to unlock full profile photos and see who's reaching out to you.
Why did a profile disappear from my Intros tab?
If you disliked a profile that sent you an Intro Message, they are permanently removed from your Intros tab. This action can't be undone.
Do Intro Messages guarantee a match?
No. Sending an Intro Message doesn't automatically create a match. A match is only created if the recipient Likes you back.
As the sender, can I see the Intro Messages I've sent or who I sent them to?
Currently, there is no section where you can view the Intro Messages you've sent or see who you sent them to. If the recipient Likes your profile back and a match is created, your Intro Message will automatically appear as the first message in the chat.
Why can't I see the Intro Message in my chat? The conversation looks blank.
Intro Messages only appear in a chat once a match has been created. If there's no match yet, the message won't show up in your conversations.
If you still have questions, our Customer Support team is ready to help.